Privacy Policy
Last updated: 21.08.2026
Ozcare Organics Pty Ltd (ABN: 82316851835) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Through our website we collect information you give us directly when you submit an enquiry or contact form. This typically includes your name, company name, email address, phone number and any details you include about your product, volumes or timelines.
We also collect limited technical information automatically when you visit, including your IP address, browser type, pages viewed and referring website. This is used to keep the site working and understand how it is used.
We do not collect sensitive information as defined by the Privacy Act, and we ask that you do not send it to us through this website.
Why we collect it
We use your personal information to respond to your enquiry, prepare quotes, provide manufacturing services, maintain our business records, and comply with legal obligations. If you become a client, we use your contact details to manage the work and communicate about orders.
We do not sell your information, and we do not use it for marketing unless you have asked to receive it. If you do opt in, every message includes a way to unsubscribe.
Who we share it with
We disclose personal information only where necessary:
- Service providers who help us operate, including our website and email platform, accounting system and IT support, all bound to protect it
- Professional advisers such as accountants and lawyers where relevant
- Regulators or law enforcement where required by law
We do not disclose your commercial information, formulas or product plans to third parties. Confidentiality obligations to our clients are separate from and additional to this policy.
Overseas disclosure
Our website and business systems are provided by Odoo S.A. and may store data on servers outside Australia, including in the European Union. By using this site you consent to your information being stored and processed overseas. We take reasonable steps to ensure our providers handle it consistently with the Australian Privacy Principles.
Cookies and analytics
Our website uses cookies to keep the site functioning and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not work correctly if you do.
How we store and protect it
Personal information is held in our business systems with access limited to staff who need it. We use reasonable technical and organisational measures to protect it from misuse, loss and unauthorised access.
We keep enquiry information for as long as needed to respond and for our business records, then destroy or de-identify it. Client records are kept for the period required by Australian tax and corporate law.
Accessing or correcting your information
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below. We will respond within 30 days. There is no fee, though we may charge for the cost of retrieval in unusual cases.
Complaints
If you believe we have mishandled your personal information, contact us first and we will investigate and respond within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the last updated date at the top.
Contact us
Ozcare Organics Pty Ltd
19 Whitfield Bvd, Cranbourne West VIC 3977
03 5611 3788
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
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