CAN I RETURN ITEMS?
If you are not 100% satisfied with your product, you can return your un-opened, unused product(s) in its original condition to Ozcare Organics within 7 days of the date on the invoice for a full refund upon pre-approval from Ozcare Organics.
Ozcare Organics will not refund any opened, used, discounted, clearance or sales products or items or free gifts or samples.
HOW MUCH IS SHIPPING?
Standard shipping in Australia = $10.95.
Express shipping in Australia = $15.
Rest of world shipping = $29.95 (minimum spend of $100)
MY ITEM WAS DAMAGED IN DELIVERY - CAN I RETURN IT?
Yes - you can return damaged items. All products are checked for quality before dispatch and while we try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process.
Should this happen you can return the damaged items and we will re-send the product and pay for the return and additional postage charges. In the case where the product is sold out we will offer a full refund.
WHO DO I CONTACT TO ARRANGE A RETURN?
If you intend to seek a refund, replacement or exchange, you must email us on firstname.lastname@example.org to obtain prior approval.
Please include the order number and reason for the return. Ozcare organics shall bear the costs of all domestic return shipping. Return the items to:
23 Lathams Road
Carrum Downs VIC 3201
Please note that Ozcare Organics will, at all times, honour its obligations under Australian Consumer Law.
Lastly, please be aware that due the restrictions enforced by COVID 19, there may be delays in processing your return. We appreciate your patience and understanding.